New bin, food caddy or kerbside container

Trouble finding the address?

If the address you're looking for doesn't appear, try different combinations of the address and postcode.

For instance, to find Flat 3, 20 Scott's Street, Annan DG12 6JG try:

  • DG126JG - postcodes are the best searches and can have spaces or not
  • DG12 6JG 20 - postcodes and house numbers should be enough
  • 20 DG12 6JG - the order doesn't matter
  • 3 DG12 6JG - words like 'FLAT' may not appear in the official property name
  • 3 Scotts - don't worry about apostrophes, the search ignores them
  • 20 Sco - unsure of the spelling? Try just the first few characters




New or replacement bins or sacks may take up to 4 weeks to be delivered.

Any new bin may be a serviceable second-hand bin.

Your bin or sack will be removed when your new one is delivered.

Why do you need a new bin or additional capacity?

Residents are responsible for keeping their own bins clean. There may be commercial organisations in your area that offer a bin cleaning service but the council does not maintain a list of them.

Sorry, the selected property does not recieve a food collection service. Food collection services only operate within main town areas.

Which bin is affected?

Please note that each property can only have one non—recycling bin. If you had two and one is damaged or missing, then it cannot be replaced.

You can use council sacks for non-recycling waste until your new bin arrives (max 2 per collection).

Council sacks can be collected from your local Customer Service Centre. You must give them the case reference that you get at the end of this process.

Once your replacement bin arrives you may leave either the sacks OR the bin out for collection - we will not collect both.

Please store your recycling waste until your replacement bin arrives.

Please select the type of damage:

Please continue to use your current bin until your replacement bin arrives.

Please store your recycling waste until your replacement bin arrives.

You can use council sacks for non-recycling waste until your new bin arrives (max 2 per collection).

Council sacks can be collected from your local Customer Service Centre. You must give them the case reference that you get at the end of this process.

Once your replacement bin arrives you may leave either the sacks OR the bin out for collection - we will not collect both.

The cost to purchase household wheeled bins for a new build property is £76.28.

This includes 3 x 240 litre bins and a food waste caddie if the property receives a food waste recycling service.

This form needs to be completed before we can provide bins for new residential properties.






An invoice will be issued please complete the details below:

Are you a Self-Builder?




Please use this link if you need extra capacity bin for general waste.

Your existing bin will be removed when a replacement bin is delivered. Any replacement bin may be a serviceable second-hand bin.

Please select the type of bin you want to change to:
Are you the owner of this property?
Who is your landlord?

Your name and contact details are required to enable us to provide this service.

By submitting this form you are confirming that, to the best of your knowledge, all the details are correct and accurate.

DGC Fault Reporting Application | Version 2.5 | Last build 02/06/2022