If you request a replacement bin due to your bin being missing, damaged, split or having missing wheels, you can collect a supply of Council sacks from any Council Customer Service Centre for you to use until your new bin can be delivered. You must provide the Case Reference number to the Customer Service Centre as you will not be provided any sacks without this.
If you are unable to collect sacks from your local Customer Service Centre please email firstname.lastname@example.org to request that these are posted. Please email us with your Case Reference number, name and address. It may take up to 10 working days to receive the sacks.
You can leave out up to 2 council sacks per week.
If it's just your bin lid that has been damaged you can continue to use your bin and council sacks will not be supplied. However we will retain your details and you will receive a replacement bin in due course.
Once your replacement bin arrives you may leave either the sacks OR the bin out for collection - we will not collect both.